Exchange or refund within 14 days of purchase providing the labels are still attached and the garment has not been worn - for hygiene reasons.
Sale items are non-returnable.
Extended Christmas Returns Policy: Gifts ordered between 1st and 24th December 2016 can be returned up until 31st January 2017.
- Return your order via Post Office second class recorded delivery or contact us on 01792 653868 or email firstname.lastname@example.org
- Please avoid damages to and soiling of the products.
- If possible, please return the products and their accessories in their original packaging. When you don’t have the original packaging anymore, please make sure that the packaging is appropriate to avoid damages during transport.
- Please enclose a letter with the reason of return.
Following cancellation we will refund you the price paid for the cancelled order (or part of the ordered cancelled) less any collection or return charges (if any).
We will not refund any standard delivery charges paid, or any amount equal to those charges if you choose to elect a more expensive delivery charge.
Your returned parcel can take up to 7 days to reach us. Once received, you will be sent a confirmation email and your refund will be processed within 3-5 days.
Once your return has been processed and not later than 14 days upon receipt of your return, provided your return has been accepted. We will refund you using the same method of payment as you used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use. For these products unreasonable use means handling the goods beyond what is reasonable to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods. If at the time of purchase you received a discount on the full order, this discount is divided amongst the different articles pro rata the purchase price. If you return this order (partially), also the discount (partially) shall be taken into account and actual amount paid shall be refunded.
Without limiting your cancellation rights as set out above, if you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:
- Provide a full refund for any product that is not what you ordered;
- Provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
- At your option, repair or replace the goods at our cost (including the cost of postage) unless this would not be possible or would be disproportionally costly in the circumstances in which case we will refund to you the amount of paid for the goods in question.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed you via e-mail that you were entitled to a refund for defective goods.
In case you paid via credit card, we will refund you using the same method originally used by you to pay for your purchase. In any case please provide us with your bank details: should we be unable to refund you on your used payment method, we will refund you on your bank account. If at the time of purchase you received a discount on the full order, this discount is divided amongst the different articles pro rata the purchase price. If you return this order (partially), also the discount (partially) shall be taken into account and actual amount paid shall be refunded.